Credit card -- Unable to get your credit report or credit score -- Complaint #17265168
Complaint Overview
Complaint ID: 17265168
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: California
ZIP Code: 92024
Date Received: 2025-11-14T12:00:00-05:00
Date Sent to Company: 2025-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, I am filing a complaint regarding inaccurate credit card reporting. I have already paid my credit card balance, but the creditor is still reporting a current balance of {$990.00} even though the account shows the payment was made. My credit limit is {$1000.00}, yet the system shows only {$990.00} available, which is incorrect and misleading. This inaccurate reporting violates the FCRA requirement that furnished information be accurate and up to date. It has also negatively affected my credit score because it shows a high utilization even after payment. I request that this be reviewed and that the creditor correct the reported balance. I tried to solve it within the app of Bank of America but it didnt help and it didnt solve and the app was giving unrelated information instead solving it. Thank you.
Frequently Asked Questions
What is Complaint #17265168 about?
Complaint #17265168 was filed against Bank Of America, National Association regarding Credit card specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2025-11-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.