Credit card -- Fees or interest -- Complaint #17030126
Complaint Overview
Complaint ID: 17030126
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Utah
ZIP Code: 84096
Date Received: 2025-11-04T12:00:00-05:00
Date Sent to Company: 2025-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern : I am writing to file a formal complaint regarding the unethical and potentially illegal practices of Citi Bank, particularly as they relate to its partnership with XXXX. On [ insert date ], I called Citi Bank to obtain a payoff amount for my XXXX Citi credit card. I was quoted and promptly paid over {$11000.00} to settle the balance in full. I then instructed the representative to close the account, which they confirmed. Despite this, I later received an additional bill for {$190.00} in interest that allegedly accrued after the account was paid in full and closed. This is unacceptable and misleading. It constitutes deceptive financial practice, particularly harmful to consumers already under financial strain. I am personally facing medical expenses exceeding {$21000.00} per month, and the stress of such unethical treatment is profound. I strongly urge XXXX to reevaluate its partnership with Citi Bank, whose business practices reflect neither ethical nor moral integrity. As a long-standing XXXX member XXXX I expect transparency, honesty, and accountability from all corporate partners. These are just XXXX example of shady business dealings that need to be investigated. I request that the $ XXXX charge be immediately reversed, that confirmation of my accounts full closure be provided in writing, and that a full review of this incident be conducted.
Frequently Asked Questions
What is Complaint #17030126 about?
Complaint #17030126 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-11-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.