Credit card -- Other features, terms, or problems -- Complaint #16977614
Complaint Overview
Complaint ID: 16977614
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: California
ZIP Code: 90024
Date Received: 2025-11-02T12:00:00-05:00
Date Sent to Company: 2025-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
b'I am XXXX XXXX \nDOB XXXX XXXX XXXX \nSSN XXXX XXXX XXXX \nMy Phone number is XXXX XXXX XXXX \nMy Home address is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXI cheked my credit report and saw that there have Fraudulent credit card from Citi bank Opened on XXXX credit limit of $XXXX . Please help me and dispute and remove these fraudulent account from my credit report.'
Frequently Asked Questions
What is Complaint #16977614 about?
Complaint #16977614 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-11-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.