Prepaid card -- Trouble using the card -- Complaint #16977038
Complaint Overview
Complaint ID: 16977038
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: New York
ZIP Code: 11208
Date Received: 2025-11-02T12:00:00-05:00
Date Sent to Company: 2025-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ive ordered a new card and XXXX XXXX locked it for no reason Im old of age bills are piling up I just want to use my card
Frequently Asked Questions
What is Complaint #16977038 about?
Complaint #16977038 was filed against Comerica regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-11-02T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.