Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #16856347
Complaint Overview
Complaint ID: 16856347
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: New York
ZIP Code: 11229
Date Received: 2025-10-27T12:00:00-05:00
Date Sent to Company: 2025-10-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint to demand an immediate federal investigation into a missing {$1000.00} transfer between Bank of America , N.A . and XXXX XXXX XXXX XXXX. The money was withdrawn from my Bank of America account and sent to XXXX, but it was never credited to my XXXX account and never returned to me. I have been trapped in a cycle of blame-shifting between both institutions for weeks : - Bank of America claims the transaction was completed and tells me to contact XXXX. - XXXX claims they never received the funds and tells me to contact Bank of America. As a result, my {$1000.00} has simply vanished, and neither institution provides proof of where the funds are currently held. I have already filed formal complaints with both companies, and both responded with generic template replies, completely avoiding the substance of my claim. This appears to be gross negligence, willful disregard of consumer protection obligations, and potential concealment of financial misconduct. This situation represents a serious breach of consumer protection law and possibly a coordinated evasion of regulatory accountability. Both institutions are effectively accusing the consumer of fraud by implication while refusing to produce evidence or return the funds. I am requesting CFPB to : 1. Initiate a formal inter-institutional investigation involving both Bank of America and XXXX XXXX XXXX XXXX. 2. Obtain verifiable documentation of the transaction trail and current location of funds. 3. Enforce restitution of the missing {$1000.00} to my account. 4. Escalate this case to higher regulatory or enforcement authorities if either institution continues to obstruct or ignore the investigation. Furthermore, I must make this clear : if CFPB fails to act or dismisses this case with another automated template response, I will file a formal complaint against CFPB itself for negligence and complicity in an apparent coordinated consumer fraud scheme between regulated entities. This is not a casual complaint this is a documented case of lost funds, mutual denial of responsibility, and complete regulatory inaction. I expect CFPB to take this as a priority case and ensure that accountability is enforced on all sides, including regulatory bodies if necessary.
Frequently Asked Questions
What is Complaint #16856347 about?
Complaint #16856347 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-10-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.