Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #16788848
Complaint Overview
Complaint ID: 16788848
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Can't stop withdrawals from your account
State: Maryland
ZIP Code: 20740
Date Received: 2025-10-23T12:00:00-05:00
Date Sent to Company: 2025-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Re : XXXX In XX/XX/XXXX, I contacted Citibank regarding a bookkeeping mentorship program I enrolled in back in XX/XX/XXXX. Since that time, I have followed up each month to request that Citibank stop processing payments to this merchantespecially since my account had been locked. However, I was advised that even if the account was locked, payments would still be processed, and the bank would monitor the account and handle any disputes afterward. Despite this assurance, no action was taken during the XXXX months XXXX XXXX, XXXX, XXXX, and XX/XX/XXXX. On Saturday, XX/XX/XXXX, after multiple unsuccessful attempts to resolve the issue, I firmly requested that the most recent payment be stopped and refunded to my account. The Account Supervisor initially refused to open a case, but after I spoke with another supervisor and requested a manager callback, the case was finally filed. I have been making payments of {$190.00} to this merchant since XX/XX/XXXX and am now requesting that Citibank refund XXXX of those payments. Despite my consistent payments, I have not received the mentorship services that were promised. The payments made through Citibank were on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. ( Payments from XX/XX/XXXX through XX/XX/XXXX were made via my XXXX XXXX account. ) I have repeatedly emailed the merchant asking to speak directly with someone about the mentorship program, but I was only directed to attend webinars where participants were simply asking questions. When I requested a one-on-one session, I was told instead to submit questions by email. To date, I have not received a callback from a Citibank manager. Each time I request XXXX, I am told that my concern will be escalated, yet no follow-up occurs. This has been a recurring issue with Citibankno action is taken until I demand to speak to a supervisor or manager. I have frequently encountered unprofessional behavior on the phone, including hang-ups, silence, and rudeness, as though my business does not matter. I have filed numerous complaints about this ongoing mistreatment, but the problem persists without resolution.
Frequently Asked Questions
What is Complaint #16788848 about?
Complaint #16788848 was filed against Citibank, N.A. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-10-23T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.