Credit card -- Problem with a purchase shown on your statement -- Complaint #16685297
Complaint Overview
Complaint ID: 16685297
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Puerto Rico
ZIP Code: 00738
Date Received: 2025-10-19T12:00:00-05:00
Date Sent to Company: 2025-11-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Synchrony Bank Paypal Credit Case of stolen identity from paypal application. Fraud case XXXXXXXX XXXX Had XXXX balance on this card.Paid off in XX/XX/year>. Synchony paypal credit do not want to refund a payment of {$300.00} taken out of XXXX XXXX banking debit card by the Suspect on XX/XX/year>. The Synchrony Bank fraud investigation team give me the run around.I need to know how to righteous get my {$300.00} owed to me.
Frequently Asked Questions
What is Complaint #16685297 about?
Complaint #16685297 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-10-19T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.