Checking or savings account -- Managing an account -- Complaint #16585757
Complaint Overview
Complaint ID: 16585757
Company: Old National Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Indiana
ZIP Code: 462XX
Date Received: 2025-10-14T12:00:00-05:00
Date Sent to Company: 2025-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My debit card/venmo was hacked and a total of {$4600.00} was transferred to multiple unknown users through XXXX using my checking account. On XX/XX/XXXX XXXX withdrawals came out of my checking account for {$200.00} each time. On XX/XX/XXXX XXXX charges of {$200.00} came out of my checking account again. On XX/XX/XXXX XXXX charge of {$200.00} was removed and lastly XXXX XX/XX/XXXX XXXX charges of {$200.00}. I tried to dispute this with my bank and XXXX and they both just keep pushing me back to the other. I have filed a police report and my bank is still saying these charges are authorized since my card was on the XXXX account however I did not authorize these transaction and I believe my bank is responsible for protecting my money as I have worked hard for my money and put my trust in them. In the screenshots found below all the XXXX funds were transferred from my checking account and the - amounts were sent to those accounts from the funds added to my XXXX account through my checking, which none were authorized by me.
Frequently Asked Questions
What is Complaint #16585757 about?
Complaint #16585757 was filed against Old National Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-14T12:00:00-05:00.
How did Old National Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Old National Bancorp?
Yes, visit the Old National Bancorp company profile at readthecomplaint.com/company/old-national-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.