Checking or savings account -- Managing an account -- Complaint #16585512
Complaint Overview
Complaint ID: 16585512
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Illinois
ZIP Code: 60188
Date Received: 2025-10-14T12:00:00-05:00
Date Sent to Company: 2025-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So I tried to log into my bank account on the XXXX of XXXX XXXX XXXX ) and i was met with a " we locked your account due to unusual activity '' which was weird because i was able to use my other accounts the day prior. And The day that i got that message, i went to the bank in person to try to figure out the problem/fix the problem, so I went in person and talked to a banker and they said " your account is restricted and they have decided to close your accounts ''. I have around XXXX XXXX dollars in those combined 3 accounts that were savings, and emergency funds ( this saved money was over the course of 10+ years of saving slowly. ) They have caused me emotional distress and financial distress as now I have no way to access that money nor they will let me take anything out. They closed down my accounts for no reason AND without notice. I was trying to withdrawal money today earlier and that did not work either. Once this is figured out, i'd love to withdrawal ALL my money from chase bank as they have lost my buisness entirely.
Frequently Asked Questions
What is Complaint #16585512 about?
Complaint #16585512 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.