Credit card -- Problem with a purchase shown on your statement -- Complaint #16585133
Complaint Overview
Complaint ID: 16585133
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: XXXXX
Date Received: 2025-10-14T12:00:00-05:00
Date Sent to Company: 2025-10-15T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB XXXX Hi, I am not able to find this case complaint in my account. The credit card company should be fighting this charge on my behalf. Originally, this complaint was filed under my XXXX old mother, XXXX XXXX XXXX XXXX All documentation is there. In summary, my mom was charged for a service by XXXXXXXX XXXX XXXXXXXX {$4100.00} in which she did not receive any service of ( tire sensor, tire pressure lights, brake system, abs, lights ). In fact, I made several subsequent charges to repair the car ( {$2700.00}, {$2100.00}, {$480.00}, {$270.00}, {$1000.00}, etc. ). I would like to my credit back from XXXXXXXX XXXX XXXXXXXX. They kept the car for a couple of months, and the Department of Consumer Affairs Bureau of Automotive Repair sided with my mother. I had submitted a receipts showing XXXX XXXX the concerns ( i.e. tire dashboard lights and brake lights ). After my mother paid, the lights came on again, and in fact the car was in worse condition : the brakes were locking. This is new information where Citibank Billing Dispute agreed that that credit should be permanent. My mother is on my account, and I make all the payments, That letter was issued to me. But the XXXX conditional credits were revoked. I called Citibank and asked the Billing Disputes Agent ordered an audit because she was confused as well. Attached are the letters and emails that confirm I called.
Frequently Asked Questions
What is Complaint #16585133 about?
Complaint #16585133 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-10-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.