Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #16531881
Complaint Overview
Complaint ID: 16531881
Company: U.S. Bancorp
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Minnesota
ZIP Code: 55902
Date Received: 2025-10-12T12:00:00-05:00
Date Sent to Company: 2025-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested a balance transfer from my U.S. Bank credit card to pay off my XXXX XXXX XXXX balance. The payment was sent by check, and U.S. Bank confirmed the check number and the date when the funds were withdrawn. However, the funds never reached my XXXX XXXX XXXX account. When I contacted XXXX ( the company previously believed to manage the XXXX XXXX XXXX ), they said they could not locate the account or provide assistance without a valid credit card number. Later, I learned that XXXX XXXX XXXX does not accept balance transfers at all. I would like clarification on where the funds were sent, and I request a refund or resolution of this transaction.
Frequently Asked Questions
What is Complaint #16531881 about?
Complaint #16531881 was filed against U.S. Bancorp regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-10-12T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.