Student loan -- Dealing with your lender or servicer -- Complaint #16531119
Complaint Overview
Complaint ID: 16531119
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: District of Columbia
ZIP Code: 20009
Date Received: 2025-10-12T12:00:00-05:00
Date Sent to Company: 2025-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, from about XXXX to XXXX, I spoke with XXXX support associates from Aidvantage via the online chat option. My requests for the email and phone contact information of a director, supervisor, or claims clerk so I could reach out regarding my student loan interest accrual were ignored. What I did receive was the standard XXXX number and resistance to acquiring anything further. The associate XXXX became unprofessional and refused to acknowledge that as a client I have a right to ask for public information in an official capacity. It was an hour of back-and-forth dialogue for next to no result. XXXX refused to properly identify when asked, and so my complaint will not have a full title. The second associate, XXXX, proved more professional until the following statement : " There is no Aidvantage email. '' XXXX needs to be held accountable and the intent to waste a client 's time was unacceptable.
Frequently Asked Questions
What is Complaint #16531119 about?
Complaint #16531119 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-10-12T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.