Checking or savings account -- Closing an account -- Complaint #16514059
Complaint Overview
Complaint ID: 16514059
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Illinois
ZIP Code: 60411
Date Received: 2025-10-10T12:00:00-05:00
Date Sent to Company: 2025-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I tried to zelle a payment and it was restricted. On XX/XX/XXXX, I tried to get money from ATM and it stated the card was inactive. I called XXXX and they stated my account was closing and they could not give me a reason why. I was LIVID. I do everything legit so why is my account closing. I asked to speak to a Supervisor and a XXXX who was offshore got on the phone and was extremely unprofessional and nasty told me she don't know why I asked to speak to her, she was going to tell me the same as the rep. I asked her if I can get my funds and she said no. This is crazy. I was not notified, and I have deposits coming in. I want my money. I have bills to pay. This is beyond unfair to any consumer.
Frequently Asked Questions
What is Complaint #16514059 about?
Complaint #16514059 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-10-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.