Checking or savings account -- Managing an account -- Complaint #16460374
Complaint Overview
Complaint ID: 16460374
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 90025
Date Received: 2025-10-08T12:00:00-05:00
Date Sent to Company: 2025-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XXXX XXXX2025 I went in the Chase bank on XXXX XXXX and XXXX XXXX XXXX in XXXX XXXX XXXX XXXX to buy a cashiers check for my rent. I have been purchasing cashiers checks for my rent rent for the past XX/XX/XXXXyears my rent recently went up to {$3500.00}. I had brought in cash because I dont leave a large amount of cash in this checking account on a regular basis, I have cash at home for emergencies. They would not allow me to purchase the cashiers check, then ask me for ID even though Ive been using my ATM card That Ive had for the past XXXX years, the XXXX came by the name of XXXX, and told me that for money laundering purposes that they wouldnt be able to issue me the check, I said I always pay my rent by cashiers check and that youve known me for XXXX years and he says well you just deposited Cash After having a heated conversation. XXXX allowed me to buy my rent cashiers check later on XX/XX/year>2025 when I came to the bank, the Chase on XXXX in XXXX XXXX XXXX in XXXX XXXX XXXX, I had XXXX checks to deposit into the checking account that I share with my mother who is elderly and XXXX, these XXXX checks were for the amounts of XXXX and {$300.00} and they were from XX/XX/XXXX which is my mothers conservator and fiduciary. I was not allowed to deposit these checks from the ATM, then I entered the bank to inquire about the balance And to make a withdrawal and then I was going to find out why the checks were not taken through the ATM, I was not allowed to make a withdrawal of the {$3200.00} that was left in my account, apparently my account was frozen because I bought a cashiers check on Saturday, XX/XX/year>2025. When I asked for the regional managers phone number to discuss this issue with her as I have to pay rent every month, and I like to pay by cashiers check, the bank would refuse to give me the regional managers phone number, they pretended that they could not find it and made me wait an exponentially long period of time before I departed. {$3500.00} is not that much money in the neighbourhood that I live in because rents are so expensive. Im sure that true money launders are depositing and taking out larger sums than that on a regular basis, I can not go through the stress of not being able to access my money For daily living expenses.
Frequently Asked Questions
What is Complaint #16460374 about?
Complaint #16460374 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.