Credit card -- Other features, terms, or problems -- Complaint #16460346
Complaint Overview
Complaint ID: 16460346
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: California
ZIP Code: 91731
Date Received: 2025-10-08T12:00:00-05:00
Date Sent to Company: 2025-10-08T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Citi Customer Service / Executive Response Team, I am writing to file a formal complaint about an extremely unprofessional and disrespectful experience I had with one of your phone representatives regarding my XXXX form submission. Here is the timeline of my submissions : First form : mailed on XX/XX/XXXX ( incorrect ). Second form : mailed on XX/XX/XXXX ( had a mistake in the tax year ). Third form : mailed on XX/XX/XXXX, correctly filled with Tax Year XXXX. According to USPS tracking, Citi received it on XX/XX/XXXX. Before sending the third form, I had already confirmed with Citi by phone that it was acceptable to use Tax Year XXXX, because my XXXX tax return is still being processed by the IRS, and therefore Citi would not be able to pull XXXX data yet. That is why I correctly filled in XXXX on my final submission. On XX/XX/XXXX ( afternoon ) and XX/XX/XXXX ( morning ), I called Citi to confirm whether my third XXXX form had been received. I spoke with four different representatives. Three of them said Citi had not yet received my form. However, one representative ( the same person I spoke with twice ) claimed that Citi had received my form and that it was wrong again. I strongly believe this representative did not actually check my file and gave false information. During these calls, I clearly explained that my XXXX is not very good, so I sometimes repeat questions to make sure I understand. Despite that, the representative laughed during the call, which made me feel mocked and discriminated against. When I spoke to the same representative again the next day, they used a harsh and questioning tone, asking Did you resend it? and saying, I already told you yesterday you filled it wrong dont call again tomorrow. This was rude, unprofessional, and made me feel very uncomfortable and disrespected. I respectfully request Citi to : 1. Investigate this representatives behavior and review the call recordings from XX/XX/XXXX and XXXX. 2. Confirm whether my third XXXX form ( Tax Year XXXX ) has been received and processed. 3. Ensure I am treated respectfully and that my account is not negatively affected due to misinformation. Please provide me with a case or complaint reference number for this issue. Thank you for your attention and understanding. Sincerely, XXXX XXXX Last 4 digits of your Citi card XXXX
Frequently Asked Questions
What is Complaint #16460346 about?
Complaint #16460346 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-10-08T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.