Credit card -- Closing your account -- Complaint #16377934
Complaint Overview
Complaint ID: 16377934
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Georgia
ZIP Code: 31204
Date Received: 2025-10-05T12:00:00-05:00
Date Sent to Company: 2025-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a letter in the mail from my surge credit card, saying that they closed my account and any remaining balance I didn't have to pay. This was the second week of XXXX. I never requested that my account be closed they did it on their own. Now they keep texting me wanting me to pay. I think they should have a copy of the letter in my file.
Frequently Asked Questions
What is Complaint #16377934 about?
Complaint #16377934 was filed against Continental Finance Company, LLC regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-10-05T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.