Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #16377114
Complaint Overview
Complaint ID: 16377114
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Indiana
ZIP Code: 46229
Date Received: 2025-10-05T12:00:00-05:00
Date Sent to Company: 2025-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Yesterday at XXXX I used my XXXX debit card to withdrawal XXXX dollars and the system asked how I like my bills I said all XXXX it made the sound like the money was XXXX come out then said cant get cash right now call us XXXX then gave me a receipt with the same message on it, I reached out to my bank they said they cant dispute is right now because its still pending so I called chase bank and they customer service said they cant help me and to call my bank, I was trying to pay my rent thats why I took XXXX out but they just took my money and didnt deposit money.My name is XXXX XXXX phone number and email XXXX XXXX, I have receipts and would love to contact that atm owner directly to start investigation and get my funds back, please help me figure out what to do I needed those funds for my rent, is there a way I can file a lawsuit because this is theft from a federal bank Chase J.P. Morgan bank
Frequently Asked Questions
What is Complaint #16377114 about?
Complaint #16377114 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-10-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.