Credit card -- Other features, terms, or problems -- Complaint #16377112
Complaint Overview
Complaint ID: 16377112
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: North Carolina
ZIP Code: 28277
Date Received: 2025-10-05T12:00:00-05:00
Date Sent to Company: 2025-10-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently opened an account after seeing online advertisements about your balance transfer offer. It has been approximately two months since the account was opened. The first issue I encountered was the delayed delivery of my card. I initially assumed it was part of the normal processing time. However, when I attempted to complete a balance transfer, I waited at least one to two weeks for approval. Upon checking my app, I noticed a notification about suspicious activity. I immediately contacted customer service. Unfortunately, the representatives were using a phone number that does not belong to me for verification purposes. When I called to clarify, they refused to provide details and instead asked me to hold while they attempted to verify my identity through that incorrect number. I repeatedly asked how that number became associated with my account, but the representative declined to answer. This situation raises serious concerns about the integrity of your system. Contacting someone else using my name is not only inappropriate but potentially illegal. Additionally, I was informed that a security code would be mailed to me, but I never received itpossibly because the address on file is also incorrect. Given these issues, I would like to formally request that my account be closed immediately. I also want to ensure that I do not receive any future products or offers from Citibank. The customer service experience has been unhelpful, and the entire process appears highly suspicious and concerning.
Frequently Asked Questions
What is Complaint #16377112 about?
Complaint #16377112 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-10-05T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.