Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #16370294
Complaint Overview
Complaint ID: 16370294
Company: Bank Of Hawaii Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Problem with personal statement of dispute
State: Hawaii
ZIP Code: 96786
Date Received: 2025-10-04T12:00:00-05:00
Date Sent to Company: 2025-10-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
After a 90 day grace period regarding cashiers checks status on XX/XX/XXXX I had my niece who is familiar and works with the law, firm, assisting and filing legal documents. At this meeting at this meeting, my niece question bank of Hawaii XXXX as to why they continued to exhibit furtive behavior, and mannerism too questions regarding results of their supposed investigation of the reported missing or stolen checks due to me being a third-party bank of hawaii XXXX XXXX XXXX continuous inquiries by a phone calls and messages with no regard to myself, even though those supposedly cashier checks were in my name. After this meeting with my niece Bank of Hawaii, all of a sudden response to me in a letter with the results of their supposedly investigation the results were that I had no evidence or documentation about ever having filed and submitted. My argument and interest was only to follow the money after the fact .. bank of Hawaiis letter to me about their position on this matter with the language, they used is pretentious, misleading, and irrelevant as far as Im concerned the gist of this in its entirely is that both parties mutually and eventually acted to cover up what was the inevitable.. Those cashiers checks were never made.. Only when I made it a point to follow the money, unbeknownst to me this blew up in their faces..
Frequently Asked Questions
What is Complaint #16370294 about?
Complaint #16370294 was filed against Bank Of Hawaii Corporation regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2025-10-04T12:00:00-05:00.
How did Bank Of Hawaii Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Bank Of Hawaii Corporation?
Yes, visit the Bank Of Hawaii Corporation company profile at readthecomplaint.com/company/bank-of-hawaii-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.