Student loan -- Dealing with your lender or servicer -- Complaint #16361835
Complaint Overview
Complaint ID: 16361835
Company: Mohela
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Oklahoma
ZIP Code: 73159
Date Received: 2025-10-03T12:00:00-05:00
Date Sent to Company: 2025-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, I am submitting this complaint regarding my federal student loans that originated while I was enrolled at XXXX XXXX, specifically XXXX XXXX. XXXX has since been shut down due to widespread fraud and misconduct, and I believe I qualify for borrower defense to repayment or discharge. Despite this, my loans have been transferred multiple times between servicers. My loans were originally serviced by XXXX and are now with Mohela. Each transfer has caused confusion, missing information, and inconsistent communication about repayment, discharge eligibility, and available options. I have not received clear guidance on how the XXXX closure impacts my loan obligations. My concerns are as follows : XXXX. My loans should qualify for discharge due to XXXX closure and fraudulent practices. XXXX. XXXX and Mohela have failed to provide accurate information or assistance regarding my rights, including borrower defense or closed school discharge. XXXX. The repeated transfers have created hardship, stress, and uncertainty about my account status. I request that the CFPB investigate XXXX and Mohelas handling of my loans, require them to provide accurate and timely information, and assist in ensuring that my loans are properly reviewed for full discharge under the borrower defense or closed school discharge provisions. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #16361835 about?
Complaint #16361835 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-10-03T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.