Student loan -- Dealing with your lender or servicer -- Complaint #16336988
Complaint Overview
Complaint ID: 16336988
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Ohio
ZIP Code: 450XX
Date Received: 2025-10-02T12:00:00-05:00
Date Sent to Company: 2025-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX, I received several federal student loans while attending XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX. According to the U.S. Department of Educations XXXX XXXXXXXX XXXX XXXX XXXX ( XXXX ), all of those loans were paid in full through a consolidation loan in XXXX. In XX/XX/XXXX, the Department of Education created a new Direct Consolidation Loan totaling approximately {$40000.00} in principal plus {$2600.00} in interest. This included : Direct Consolidated Unsubsidized Loan {$17000.00} principal + {$4000.00} interest XXXX XXXX XXXX XXXX {$22000.00} principal + {$5000.00} interest In XX/XX/XXXX, the loans were assigned to the Departments Default Resolution Group and marked Defaulted, Unresolved. As of XX/XX/XXXX, DOE claims balances of over {$49000.00} combined, although no payments have been credited since assignment. On XX/XX/XXXX, I requested validation and verification of this alleged debt under 34 C.F.R. 30.33 and 31 U.S.C. 3711, including original signed promissory notes, the signed XXXX consolidation agreement, complete payment history, and proof of lawful assignment. DOE responded on XX/XX/XXXX, but only provided balance summaries and a reference to electronic records. They did not provide the required signed promissory notes or the XXXX consolidation agreement. On XX/XX/XXXX, DOE issued a final position letter, stating its position had not changed and refusing to provide further documentation. Despite this, DOE continues to report the alleged debt as Defaulted, Unresolved to credit bureaus and threatens collection actions such as tax refund offsets, wage garnishment, and litigation. This means DOE is attempting to collect and report a debt without providing legally required validation or documentation, in violation of federal regulations.
Frequently Asked Questions
What is Complaint #16336988 about?
Complaint #16336988 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-10-02T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.