Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #16284769

Bank of America Fails to Correct Credit Report Error After Investigation

Complaint Overview

Complaint ID: 16284769

Company: Bank Of America, National Association

Product: Credit reporting or other personal consumer reports

Sub-Product: Credit reporting

Issue: Problem with a company's investigation into an existing problem

Sub-Issue: Their investigation did not fix an error on your report

State: Georgia

ZIP Code: 31643

Date Received: 2025-09-30T12:00:00-05:00

Date Sent to Company: 2025-10-01T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Referral

Risk Assessment

Risk Level: medium

The company's failure to investigate and correct a credit report error could lead to further financial harm for the consumer, including denial of credit or unfavorable loan terms.

Consumer Sentiment: negative

Topics: Credit reporting, Errors, Investigation

AI Analysis

CFPB complaint 16284769 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Problem with a company's investigation into an existing problem". A consumer reported an issue with Bank of America's investigation into an error on their credit report, which the company failed to resolve. The complaint was received on September 30, 2025 from Georgia. The company responded with "Closed with explanation".

What You Should Do -- Consumer Action Plan

Consumers should keep detailed records of all communications with credit reporting agencies and lenders, and consider filing a formal dispute with the credit bureau if the company's investigation is unsatisfactory.

Legal Context & Consumer Protection Laws

The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to investigate consumer disputes regarding the accuracy of information on their credit reports.

Regulatory Insight

Companies must conduct reasonable investigations into consumer disputes; a failure to do so can result in regulatory action and penalties.

Resolution Likelihood

likely

State-Specific Consumer Protections

In Georgia, consumers have rights under state and federal law to ensure the accuracy of their credit reports.

Industry Comparison

This issue is common in the credit reporting industry, where errors can persist despite company investigations.

Related Issues

FCRA violations

Frequently Asked Questions

What is CFPB complaint 16284769 about?

CFPB complaint 16284769 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Problem with a company's investigation into an existing problem", specifically "Their investigation did not fix an error on your report". This complaint was filed against BANK OF AMERICA, NATIONAL ASSOCIATION on September 30, 2025.

Which company is complaint 16284769 filed against?

Complaint 16284769 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION. You can view all complaints against this company on their profile page at /company/bank-of-america-national-association.

What was the company's response to complaint 16284769?

BANK OF AMERICA, NATIONAL ASSOCIATION responded with "Closed with explanation". The response was marked as timely by the CFPB.

When was complaint 16284769 filed?

Complaint 16284769 was received by the CFPB on September 30, 2025. It was sent to BANK OF AMERICA, NATIONAL ASSOCIATION on October 1, 2025.

What state was complaint 16284769 filed from?

Complaint 16284769 was filed from Georgia. You can view all complaints from this state at /state/GA.

Was the consumer satisfied with the resolution of complaint 16284769?

Dispute information is not available for complaint 16284769.

What product category is complaint 16284769 about?

Complaint 16284769 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

How was complaint 16284769 submitted?

Complaint 16284769 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

What are the consumer's legal options for complaint 16284769?

The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to investigate consumer disputes regarding the accuracy of information on their credit reports. This relates to a Credit reporting or other personal consumer reports complaint against BANK OF AMERICA, NATIONAL ASSOCIATION involving "Problem with a company's investigation into an existing problem".

How likely is complaint 16284769 to be resolved?

Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.

What does the risk level mean for complaint 16284769?

This complaint is rated as medium risk. The company's failure to investigate and correct a credit report error could lead to further financial harm for the consumer, including denial of credit or unfavorable loan terms.

What regulatory actions apply to complaint 16284769?

Companies must conduct reasonable investigations into consumer disputes; a failure to do so can result in regulatory action and penalties. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

What should the consumer do about complaint 16284769?

Are there state-specific protections for complaint 16284769?

In Georgia, consumers have rights under state and federal law to ensure the accuracy of their credit reports. This complaint was filed from Georgia.

How does complaint 16284769 compare to industry norms?