Credit card -- Problem with a purchase shown on your statement -- Complaint #16282586
Complaint Overview
Complaint ID: 16282586
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 956XX
Date Received: 2025-09-30T12:00:00-05:00
Date Sent to Company: 2025-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid off my credit card in XXXX before moving to XXXX XXXX Colorado to care for a family member with ongoing XXXX as the POA. We left CA on XX/XX/XXXX and my credit card was paid off. Due to the tremendous amount of things my husband and I had to do to address the medical issues for our aunt with XXXX, hospitalization, various doctor 's appointments, etc., I didn't check my credit card knowing I had paid it off. Then I checked all my credit cards to make my usual monthly payments and noticed Surge credit card maxed out with charges from XXXX California in gas stations, XXXX, XXXX and others and for a moment I thought I had lost my card and someone used it and I immediately called to dispute the charges and replace my card. But I ended up finding it in my purse and then I checked my husband 's account and his Surge credit card got used the same way and he also called to dispute the fraudulent charges. The credit card company responded a couple of days later saying the charges were legit so we closed the accounts and asked to talk to the escalation department to continue with the dispute and they asked us to file a claim here, which we are both doing. We checked our credit and other credit cards, but only the SURGE master cards were fraudulently used. We have the cards in our procession, so we don't know how they used them in XXXX XXXX without the physical cards. 2 accounts were hacked, my husband 's XXXX XXXX XXXX and mine, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #16282586 about?
Complaint #16282586 was filed against Continental Finance Company, LLC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-09-30T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.