Credit card -- Getting a credit card -- Complaint #16255807
Complaint Overview
Complaint ID: 16255807
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Texas
ZIP Code: 75771
Date Received: 2025-09-29T12:00:00-05:00
Date Sent to Company: 2025-09-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I received multiple emails from Home Depot about XXXX credit cards that were open in my name. XXXX ending in XXXX and another ending XXXX. I also received receipts for XXXX purchases totaling {$540.00} and {$510.00}. I called Home Depot on XX/XX/XXXX and XX/XX/XXXX and was told that the cards will be cancelled and fraudulent application investigated. I have not received any official communication that the cards have indeed been closed, and case investigated.
Frequently Asked Questions
What is Complaint #16255807 about?
Complaint #16255807 was filed against Citibank, N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2025-09-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.