Credit card -- Problem when making payments -- Complaint #16231269
Complaint Overview
Complaint ID: 16231269
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Tennessee
ZIP Code: 370XX
Date Received: 2025-09-28T12:00:00-05:00
Date Sent to Company: 2025-09-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Synchrony Bank, from Amazon purchase. I'm unable to make payments with debit card and they are trying to force me to link my bank account and routing instead of just paying the loan off. They seem very untrustworthy. I would like to pay it off in full but they are making it impossible in order to collect interest.
Frequently Asked Questions
What is Complaint #16231269 about?
Complaint #16231269 was filed against Synchrony Financial regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-09-28T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.