Student loan -- Struggling to repay your loan -- Complaint #16165100
Complaint Overview
Complaint ID: 16165100
Company: Ascendium Education Group
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Bankruptcy
State: Illinois
ZIP Code: 60640
Date Received: 2025-09-24T12:00:00-05:00
Date Sent to Company: 2025-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Viral social media published by the Department of education requirements for guarantee agencies Licensure in states that they guarantee a national guarantee agency would need licensure in each state they are a servicer guarantee agencies need to keep the borrowers disbursement information in case the department needs to refer back to them. Identifiers or school codes are a requirement to be affiliated with the US department of education under truth in lending laws violations are predatory lending and or fraud Illinois guarantor confirm they can't guarantee a loan unless they have an identifier or school code the first complaint at the CFPB was XXXX student aid funds and they responded with an attachment indicating they did not have a school code of identifier in proof as when filing for bankruptcy under proof of debt every court asked for proof indicated they were not a servicer because they were not approved with an identifier or school code also proof would be given when an offset is done. Federal student aid by notice confirm there was no issuance of a Pell grant at XXXX XXXX University
Frequently Asked Questions
What is Complaint #16165100 about?
Complaint #16165100 was filed against Ascendium Education Group regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-09-24T12:00:00-05:00.
How did Ascendium Education Group respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Ascendium Education Group?
Yes, visit the Ascendium Education Group company profile at readthecomplaint.com/company/ascendium-education-group to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.