Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #16137957
Complaint Overview
Complaint ID: 16137957
Company: Robinhood Markets INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New York
ZIP Code: 10467
Date Received: 2025-09-23T12:00:00-05:00
Date Sent to Company: 2025-09-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX Im constantly losing money and having unauthorized transactions, multiple logins associated with similar emails of mine. Constant errors, emails of XXXX being transferred and Im talking XXXX XXXX at least XXXX times to say the least. Other loans Ive been approved for eventually have an error occur and its lost, bringing my credit Down. XXXX doesnt allow me to even check my score and its full of errors, it also blocks any application I apply for while the rest do fine. On Robinhood its constantly re-welcoming me, Ill lose money slowly, and non of my trades make decent profit as if theyre known and in a different time zone. Also deposits Ive made dont go through but then I get a message that they were invested. I also believe someone has compromised my XXXX XXXX.
Frequently Asked Questions
What is Complaint #16137957 about?
Complaint #16137957 was filed against Robinhood Markets INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-09-23T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.