Credit card -- Closing your account -- Complaint #16123203
Complaint Overview
Complaint ID: 16123203
Company: United Services Automobile Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Illinois
ZIP Code: 60076
Date Received: 2025-09-20T12:00:00-05:00
Date Sent to Company: 2025-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, USAA sent me XXXX letters saying they had closed my VISA and AMEX accounts without explaining why. I called USAA on XX/XX/year> to ask if this was in error and why they closed the accounts. The representative refused to explain why over the phone and send they would send a written response. It is XX/XX/year>, and USAA has yet to send any explanation. USAA did send a letter to me on XX/XX/XXXX asking me to check my account information and confirm it was correct by XX/XX/year>. But they closed my accounts two months before that deadline expired.
Frequently Asked Questions
What is Complaint #16123203 about?
Complaint #16123203 was filed against United Services Automobile Association regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-09-20T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.