Checking or savings account -- Opening an account -- Complaint #16119137
Complaint Overview
Complaint ID: 16119137
Company: Fidelity National Information Services, INC. (Fnis)
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Opening an account
Sub-Issue: Account opened without my consent or knowledge
State: Illinois
ZIP Code: 60090
Date Received: 2025-09-21T12:00:00-05:00
Date Sent to Company: 2025-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a victim of identity theft. My personal information was fraudulently used to open multiple unauthorized bank accounts and generate inquiries on my ChexSystems consumer report without my knowledge or consent. Fraudulent accounts were reported by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I never opened these accounts, did not authorize anyone else to do so, and received no benefit. In addition, multiple unauthorized inquiries from XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX were made using my stolen information. These fraudulent items remain on my report despite my disputes. I have filed an FTC Identity Theft Affidavit, submitted a police report with the XXXX XXXX Police Department ( Tracking Number : XXXX ), and collected additional supporting evidence proving these items are fraudulent
Frequently Asked Questions
What is Complaint #16119137 about?
Complaint #16119137 was filed against Fidelity National Information Services, INC. (Fnis) regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-09-21T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.