Checking or savings account -- Closing an account -- Complaint #16064216
Complaint Overview
Complaint ID: 16064216
Company: Synchrony Financial
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Company closed your account
State: North Carolina
ZIP Code: 27260
Date Received: 2025-09-19T12:00:00-05:00
Date Sent to Company: 2025-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXXI open a account with PayPal about 3 years ago the same transactions an activities occur on this account just a month ago one consumer double charged my account i cancel the transaction because I was charged twice from the same company reported it PayPal they credit my account back then another incident happened where as though I didn't want XXXX services no more so I reported to PayPal I was to cancel a upcoming payment from them I have a screenshot of the conversation with PayPal chat representative that says I cancel/ block upcoming payment from XXXX so whenever the payment was due PayPal still allowed this payment to be withdrawn out my checking account it contacted them to inform them thst payment wasn't supose to taken out because 4days before the payment was due I spoke to a PayPal representative who assured me that payment would be block well XXXX charged a payment plus additional fees i complain about it PayPal credited my account dollars an sum cents & told me they couldn't credit the other portion of XXXX money that was taken from my checking account & after viewing my complaint they said did i have any additional proof before they closed thst claim i never responded because the screenshot is showed them about the conversation with their representative they basically over looked it trying to put blame on me then out of nowhere they then put permanent limitations on the account & want release my savings funds of XXXX I contacted the PayPal representative 3 times about i just wanted my savings money i don't want their business one representative assured me she let another set of eyes look at this account & solved this matter i waited 1wk as she told me but noone got in touch with me then I call them again complaining about the situation why my money was being helded they tried saying I violated the PayPal rules and regulations I said how all i did was put in a claim against the merchant for withdrawal of funds from my account after me reporting to them before this merchant took a payment from my checking account well I then put in a complaint to PayPal customer service didn't get the proper answer so I filed a complaint with the XXXX their response was basically on paypal side trying to say they was a advocate about the matter & she was a PayPal advocate from paypal so I then put in another complaint against her decision with her an she still refuses to release my savings account money saying I violated i had negative balances & fraudulent transactions which is a lie never happened i exchange words with this person telling her shes a liar who's trying to defend paypal due to their negligence an fraudulent lies trying to protect them with putting false information on me & all i wanted was my funds from my savings account she says nothing has changed with the decision made so I contacted this service so I can just get my savings funds from paypal they saying I have to wait until nxt yr for them to release my savings funds its XXXX 2025 & this happened in XXXX 2025 its against the law for paypal to hold savings account money due to me when they have permanent limitations terminated my account due to no fault of mines but they trying to say I violated their policy because I defended myself after I put in a claim not even XXXX $ an reported a claim of XXXX which was supose to be blocked from XXXX not withdrawing out my account i had a checking an savings account with them I transfer the balance of checking account to savings account thinking I can withdraw all the savings account to my new account through XXXX but paypal had it where I was blocked an couldn't do it after the fact when XXXX 2025 came my automatic payments was due on this paypal account I had to reroute all automatic payments to my XXXX new account & zip payment was due I had that payment paid through another account so thats why they are saying my account had negative balances which is a lie the same day that zip payment was paid just not through then an i have proof of thst payment the same day from another account i have not had any other automatic payment due to this paypal account because I had to reroute all my automatic payments to a new account through XXXX this is distress and caused me a lot of tension & pain an suffering paypal just figured they can just do customers any kind of way just because they are a big company & file false information on their customers pointing them as the bad person using their policy as a cover up that the customer violated or broke company policy all so to make them true an customer a liar i have proof it tried to solve this matter I just want my savings account money if u put a permanent hold on my money release my funds while hold them for 6months saying that they have to hold them due to merchant claims which i have no business account these ate all transactions that was on the account & if there was a problem before I put in a claim which didn't they give me a warning I was doing something wrong on the account all transactions are legit and none fraudulent transactions they trying to say they are fraudulent which is a lie anymore can view my account & transactions & see all transactions was legit & sum of the representative said paypal was putting a permanent limitations terminated on the account because it was a business lies lies lies the only transactions on that account was every month automatic payments of my bills sending money to friends/family & basics transactions of food etc.. none of those transactions dealing with business & my XXXX deposit each month & i was never notify until I put in that claim only i just want justice & I have been through enough with PayPal just release my funds instead of holding my funds due to me"
Frequently Asked Questions
What is Complaint #16064216 about?
Complaint #16064216 was filed against Synchrony Financial regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-09-19T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.