Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #16011006
Complaint Overview
Complaint ID: 16011006
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Confusing or misleading advertising or marketing
State: Pennsylvania
ZIP Code: 18102
Date Received: 2025-09-17T12:00:00-05:00
Date Sent to Company: 2025-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX! I applied for a home equity loan XXXX years ago and got denied because my XXXX XXXX was XXXX points under the required XXXX score. fine. They said to re apply in a year and they could get me approved. fast forward a year later to XX/XX/year>, I re apply and got denied again. Then the underwriter tried to sell me on enrolling in their credit repair program for XXXX dollars and told me again to re apply a year later! I refused, then they kept sending me text messages, I requested them to stop. They stopped the text they started sending e-mails. Again I responded and told them im not interested in XXXX XXXX or their services to stop soliciting me and remove my information from their data base and not to contact me again. Here it is again another email!!!
Frequently Asked Questions
What is Complaint #16011006 about?
Complaint #16011006 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2025-09-17T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.