Credit card -- Other features, terms, or problems -- Complaint #15933177
Complaint Overview
Complaint ID: 15933177
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Washington
ZIP Code: 990XX
Date Received: 2025-09-14T12:00:00-05:00
Date Sent to Company: 2025-09-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got a notification from XXXX XXXX saying that I was added as an authorized user to a Citibank credit card which I didnt authorize and have no idea who added me. It has a {$4900.00} balance and dropped my credit score significantly. At the part of this where you asked about the billing address for the credit card I had to put my address because I dont know whos card it is or where they live.
Frequently Asked Questions
What is Complaint #15933177 about?
Complaint #15933177 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2025-09-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.