Debt collection -- False statements or representation -- Complaint #15932389
Complaint Overview
Complaint ID: 15932389
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Florida
ZIP Code: 32809
Date Received: 2025-09-14T12:00:00-05:00
Date Sent to Company: 2025-09-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The terms for the credit was 24 mos interest free. 4 months Before the 24 months they charged me {$1500.00} when I called them to ask them about it they said I needed to pay that amount and I requested a copy of the terms and they said they didn't have access to it. I told them that I refuse to pay the {$1500.00} interest fees because the 24 months weren't over yet. They started charging me late fees on top of the {$1500.00} interest and never sent me a copy of the terms.
Frequently Asked Questions
What is Complaint #15932389 about?
Complaint #15932389 was filed against Synchrony Financial regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2025-09-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.