Credit card -- Getting a credit card -- Complaint #15925193
Complaint Overview
Complaint ID: 15925193
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Georgia
ZIP Code: 30306
Date Received: 2025-09-13T12:00:00-05:00
Date Sent to Company: 2025-09-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today, XX/XX/2025 approximately XXXX XXXX I was at the checkout at Marshals located at XXXX XXXX XXXX, XXXX, GA XXXX. The checkout staff asked if I wanted to be part of the reward program, at first I said no because I was in a rush, then she said it only needed 2 information and it was fast, I said ok and filled the information that she asked, she completed my purchase and with my receipt there was a paper with the credit card information. At any moment was mentioned to me that a credit card account was being opened, I was mislead to think it was a store rewards program only, I would have never authorized a credit card account to be opened. I called Synchrony Financial at XXXX XXXX at the number XXXX to request that my application was canceled and not processed, they refused and said I would have to wait for the approval letter, I repeated multiple times that at the store I believed I was providing information for a store rewards program only, did not intend to apply for or open a credit card account and asked to for the application to be withdrawn, they still refused and told me to wait for the approval letter. I did not knowingly consent to apply for or open a credit card account, I feel mislead and feel like I fell for a scam.
Frequently Asked Questions
What is Complaint #15925193 about?
Complaint #15925193 was filed against Synchrony Financial regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2025-09-13T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.