Student loan -- Struggling to repay your loan -- Complaint #15925030
Complaint Overview
Complaint ID: 15925030
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Pennsylvania
ZIP Code: 19120
Date Received: 2025-09-13T12:00:00-05:00
Date Sent to Company: 2025-09-13T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ssue Summary : I am requesting assistance with my Public Service Loan Forgiveness ( PSLF ) application. I have been employed full-time at XXXX XXXX XXXX XXXX ( a qualifying nonprofit employer ) from XXXX until its closure in XXXX. I have faithfully served in nonprofit education for over 20 years. Despite submitting multiple PSLF applications, Employment Certification Forms, and my XXXX, my loans have not been forgiven. My current count is XXXX qualifying payments, but my long-term public service has not been properly recognized. Because my employer has closed, I can not obtain new certification from an official. I have submitted alternative documentation, but MOHELA and the Department of Education have not resolved my case. Servicer : MOHELA Loan Type : Federal Direct Loans Problem : XXXX forgiveness delays ; lack of clear resolution ; refusal to honor nonprofit service despite documentation. Desired Resolution : I am requesting that the Department of Education and MOHELA accept my XXXX and tax records as proof of qualifying nonprofit service and discharge my remaining loans under XXXX in recognition of my more than 20 years of continuous nonprofit employment.
Frequently Asked Questions
What is Complaint #15925030 about?
Complaint #15925030 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-09-13T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.