Checking or savings account -- Closing an account -- Complaint #15915378
Complaint Overview
Complaint ID: 15915378
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: California
ZIP Code: 90732
Date Received: 2025-09-12T12:00:00-05:00
Date Sent to Company: 2025-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citi bank put my account on hold yesterday XX/XX/year> I have XXXX in my account that I put in my bank account in cash. They said they are closing my account due to suspicious activity no other explanation they refuse to release my money to me in the branch they keep directing me to contact the fraud department that states I have to wait 60 days. I have XXXX XXXX and bills to pay I need my hard earned cash immediately Citibank keeps hanging up on me whenever I call.
Frequently Asked Questions
What is Complaint #15915378 about?
Complaint #15915378 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-09-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.