Credit card -- Problem with a purchase shown on your statement -- Complaint #15915350
Complaint Overview
Complaint ID: 15915350
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 07094
Date Received: 2025-09-12T12:00:00-05:00
Date Sent to Company: 2025-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, my vehicle was towed by XXXX XXXX XXXX, and I was forced to pay {$180.00} to recover it. This tow violated the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which requires towing signs to be conspicuously posted at every vehicular entrance. At the parking lot in question, there were no visible signs at the entrance I used ; the only sign was tucked away and hidden from view. Because the tow was not legally authorized, the charge was unlawful, and under state law I should not have been billed anything. I disputed the charge with my credit card company and provided supporting evidence, but they denied my claim. I am requesting the CFPBs assistance to hold both the towing company and my credit card issuer accountable, as I was subjected to a predatory and unlawful charge.
Frequently Asked Questions
What is Complaint #15915350 about?
Complaint #15915350 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-09-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.