Prepaid card -- Unexpected or other fees -- Complaint #15914525
Complaint Overview
Complaint ID: 15914525
Company: Blackhawk Network Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: Texas
ZIP Code: XXXXX
Date Received: 2025-09-12T12:00:00-05:00
Date Sent to Company: 2025-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I incurred " dormancy fees '' on my giftcards.com Virtual visa gift card that violate Section 1005.20 ( d ) which require such fees to be clearly and conspicuously on the gift certificate, store gift card, or general-use prepaid card. The virtual visa gift card dormany fees they have applied were NOT clearly and conspicuously listed ON THE CARD.
Frequently Asked Questions
What is Complaint #15914525 about?
Complaint #15914525 was filed against Blackhawk Network Holdings INC. regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-09-12T12:00:00-05:00.
How did Blackhawk Network Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Blackhawk Network Holdings INC.?
Yes, visit the Blackhawk Network Holdings INC. company profile at readthecomplaint.com/company/blackhawk-network-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.