Credit card -- Fees or interest -- Complaint #15914456
Complaint Overview
Complaint ID: 15914456
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: California
ZIP Code: 94086
Date Received: 2025-09-12T12:00:00-05:00
Date Sent to Company: 2025-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>, a deferred interest charge of {$2100.00} was added to my account for a mattress purchase. I was verbally told by the sales representative that I would have up to 5 years to pay off the balance with no interest, and that the payments I was setting up would cover the entire balance in that time without incurring interest. This was a key factor in my decision to accept the financing. I set up automatic payments and have been paying consistently on time for the past XXXX years, so I had no reason to worry about my account. While I accept any oversight on my part, the unexpected deferred interest charge appears to be the result of misleading information provided by the sales representative, which led me to agree to terms that were beyond my expectations and understanding. Suddenly, my balance increased from {$1500.00} to {$3600.00} due to this unexpected charge. I contacted the bank to dispute it, but they refused to help or remove the charge. I believe this is unfair and misleading, as I acted in good faith, relied on the information provided, and fulfilled my obligations automatically. I am submitting this complaint to request review and correction of the charge. Dates : Payments made consistently over the past XXXX years ; deferred interest charge added XX/XX/year>. Amounts : Deferred interest charge {$2100.00} ; previous balance {$1500.00}. Actions taken : Contacted the banks customer service to dispute the charge ; bank refused assistance.
Frequently Asked Questions
What is Complaint #15914456 about?
Complaint #15914456 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-09-12T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.