Vehicle loan or lease -- Managing the loan or lease -- Complaint #15862176
Complaint Overview
Complaint ID: 15862176
Company: General Motors Financial Company, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Texas
ZIP Code: 782XX
Date Received: 2025-09-10T12:00:00-05:00
Date Sent to Company: 2025-09-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Current issues : Forward collision sensor failures XXXX lane departure sensors failures, automatic brights failures on a XXXX XXXX XXXX XXXX XXXX miles Ive been without my vehicle for more than XXXX XXXX, numerous dealer visits and complaints of electrical and mechanical issues and no root cause identified, a loaner has not my been provided for vehicle work covered under my XXXX XXXX XXXX XXXX ; meanwhile Im paying my vehicle finance contract on time nearly XXXX a month as a model customer but not being treated with fairness or respect for my time or finances. This situation is causing extreme stress and is emotionally overwhelming. The nature of these problems significantly impair the value and safety of my vehicle. Looking for help to resolve with a buyback!!! Timeline XX/XX/XXXX Texted XXXX XXXX at XXXX XXXX XXXX XXXX about problems stating it started the week prior around the time of my oil change and asked if it needed to be brought in or if there was anything I could do to resolve the issue myself- no response XXXX attempted to get the truck diagnosed at XXXX and that I would wait was advised by XXXX they were too busy and wouldnt get to it until the next day and told not to wait in person for the diagnosis and that they had no loaners. He advised hed ask the loaner people to call me when XXXX was available. XX/XX/XXXX I texted XXXX to advise no one from the loaner department has called - XXXX advised he would check with them and tell me when XXXX was available - no contact received Unknown date after XX/XX/XXXX - left voicemail for XXXX about being on a loaner list for weeks with no call Dropped off Monday XX/XX/XXXX XXXX XXXX ( XXXX ) Diagnosis received/parts ordered XX/XX/XXXX Was Advised Vehicle should be done by Friday XX/XX/XXXX XX/XX/XXXX I called XXXX and was advised serial data module gateway part was installed and still had failures and the vehicle believed it had features it does not have. They tried updating it but it didnt work. Said they will work directly with GM to get an update specifically for my vehicle. Was told to call on XXXX for a loaner XX/XX/XXXX XXXX XXXX stating XXXX electrical and XXXX issues advising to service the truck. XXXX XXXX advised he would speak with manager and call me right back, waited several hours. I called back to dealer, operator advised the loaner person isnt working on XXXX, was transferred to XXXX who advised no loaners, contacted General Motors Complaints SPOKE WITH XXXX XXXX XX/XX/XXXX received case number Asked to start a claim about GM buying back the vehicle due to previous fuel pump failures, engine component failures, and current electrical issues being that its under XXXX miles. She advised they may reimburse rental and that I must rent a XXXX XXXX vehicle no more than {$44.00} per day I emailed General Motors XXXX XXXX contract ppl to see if rental only claim is possible - received an email response stating rental only claim is not possible - picked up Enterprise rental XXXX left message for XXXX to call back and was advised he was in the office that day. no response - evening visit to dealer - power steering module being replaced per XXXX - XXXX asked for claim to be filed with General Motors XXXX plan/mechanical warranty program for rental reimbursement. XXXX left a note for XXXX in their system to file a claim and advised I was paying out of pocket for rental. - no response Unknown date - left voicemail message for XXXX XXXX XXXX XXXX for loaner due to Rental XXXX of XXXX XXXX on Protection plan and info on my vehicle - no response XXXX called XXXX XXXX XXXX XXXX SPOKE XXXX XXXX my advisor, advised she can leave a detailed voicemail when she calls back XXXX called and texted XXXX no response XXXX called XXXX no response - returned rental due to XXXX XXXX XXXX on XXXX XXXX XXXX XXXX spoke with XXXX will check on loaner on Monday but that the power steering module replacement is on backorder and it could take weeks but unknown if theres a claim unknown or if parts are actually ordered XXXX emailed XXXX XXXX XXXX XXXX to advise of abysmal customer experience, poor communication from XXXX department, no returned calls from service managers XXXX and XXXX. Asked for XXXX Faith resolution and communication from Service Department- received no response XXXX left message for XXXX asking for claim number to get rental reimbursed and advised of possible camera replacement might be needed. - no response XXXX rcvd vmx from XXXX at General Motors stating she contacted the dealer, she did not leave further details on voicemail XXXX called GM back XXXX spoke with XXXX, unable to determine what XXXX called about in file. Stared she will tell XXXX I called and will ask for her to call me back today- no call back received XXXX called service contract ( XXXX ) XXXX No claim has been started spoke with XXXX XXXX called XXXX, spoke with XXXX, doesnt see a claim filed, they usually file it by the last XXXX of the vin. XXXX is off today and technician didnt answer XXXX phone call, advised of Serial Data Gateway module possibly the problem, I said that was already replaced. I advised it may be the camera as all those systems rely on the camera. I advised Id call back tomorrow XX/XX/XXXX Left message for XXXX at General Motors XXXX XXXX I went to dealership, advised XXXX to file claim, he gave a sob story that weve been busy. Even though he was asked to do it in writing a week ago via his coworker on their internal messaging system. XXXX advised he would file the claim and get the rack and pinion approved. I said I would wait until he filed the claim with General Motors XXXX XXXX so that I may submit for rental reimbursement. I waited XXXX hours for a claim to be filed so I could receive the claim/reference number. Was advised they will now order the rack and pinion parts because he XXXX is not receiving anything from the rack and pinion XX/XX/XXXX Called General Motors spoke with XXXX, XXXX sent questions to the dealer for the vehicle to gather information about GM buyback but it looks unclear if the service department actually answered all her questions. Another request for information was sent. To date the vehicle issues are not resolved
Frequently Asked Questions
What is Complaint #15862176 about?
Complaint #15862176 was filed against General Motors Financial Company, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-09-10T12:00:00-05:00.
How did General Motors Financial Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against General Motors Financial Company, INC.?
Yes, visit the General Motors Financial Company, INC. company profile at readthecomplaint.com/company/general-motors-financial-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.