Debt collection -- Written notification about debt -- Complaint #15772353
Complaint Overview
Complaint ID: 15772353
Company: Jpmorgan Chase & Co.
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Georgia
ZIP Code: 319XX
Date Received: 2025-09-06T12:00:00-05:00
Date Sent to Company: 2025-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received a letter that JPMorgan Chase Bank , N.A . has turned over an account with my name on it to XXXX XXXX XXXX XXXX. This letter does NOT include " right to dispute the debt '' notice. I have repeated asked for investigation into fraud through XXXX and Chase. Nothing has been provided to me on said investigations. I am currently locked out of my XXXX with Chase. XXXX asked for identity verification with my driver 's license and I provided this through a link ( which I now think was fraudulent ). I have received e-mail from XXXX referring to me by another name. I have received e-mails says the investigations are underway multiple times. I received an e-mail out of nowhere that my phone number was updated ( I have no idea who did this ). I received an e-mail from XXXX referring to me as, " XXXX. '' This is all fraudulent activity. Someone else seems to be controlling these accounts and have locked me out. They all say they will follow up with me after the multiple times I have asked for investigations, and they HAVE NOT. Fraud seems to be taking place here.
Frequently Asked Questions
What is Complaint #15772353 about?
Complaint #15772353 was filed against Jpmorgan Chase & Co. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2025-09-06T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.