Student loan -- Dealing with your lender or servicer -- Complaint #15762833
Complaint Overview
Complaint ID: 15762833
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Illinois
ZIP Code: 60101
Date Received: 2025-09-05T12:00:00-05:00
Date Sent to Company: 2025-09-05T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently made a payment that was successfully withdrawn from my checking account. However, when I log into my MOHELA account, it shows that no payment has been received. Additionally, interest continues to accrue as if no payment was made. I did receive a confirmation email that the payment was made but nothing appears on my account when I login to the MOHELA page. Below is what was stated in the email. This email serves as confirmation of the payment submitted on XX/XX/scrub>/2025, captured below. Payment Confirmation # : XXXX Amount : {$1200.00} Scheduled For : XXXX/2025
Frequently Asked Questions
What is Complaint #15762833 about?
Complaint #15762833 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-09-05T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.