Credit card -- Problem when making payments -- Complaint #15681336
Complaint Overview
Complaint ID: 15681336
Company: Sezzle INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 33127
Date Received: 2025-09-02T12:00:00-05:00
Date Sent to Company: 2025-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>2025, on the day my payment was due, at approximately XXXXXXXX XXXX., I was actively updating my payment method when Sezzle assessed a {$6.00} decline fee. This fee was applied before the close of the payment date, while I was in the process of making my payment. As a direct result of this improper fee, I was subsequently assessed a late fee. The only reason this late fee exists is because I refused to pay the initial {$6.00} fee, which should never have been applied. I attempted to resolve this issue multiple times with Sezzle support ( over five interactions ), requesting that both the decline fee and late fee be removed and that my account reflect only the original payment due. Sezzle refused to remove any fees and has continued to add additional late fees every two weeks. This is a pattern of unfair and deceptive practices, charging fees before a payment is late and stacking additional fees, effectively penalizing customers who are actively trying to pay.
Frequently Asked Questions
What is Complaint #15681336 about?
Complaint #15681336 was filed against Sezzle INC. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-09-02T12:00:00-05:00.
How did Sezzle INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Sezzle INC.?
Yes, visit the Sezzle INC. company profile at readthecomplaint.com/company/sezzle-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.