Checking or savings account -- Closing an account -- Complaint #15626475
Complaint Overview
Complaint ID: 15626475
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: 90028
Date Received: 2025-08-30T12:00:00-05:00
Date Sent to Company: 2025-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
What happened : On XX/XX/year>, a fraudulent check for {$160000.00} was deposited into my Chase business checking account ( ending XXXX ) at the Chase branch located at XXXX XXXX XXXX XXXX, XXXX, NY. I live in California and was not in New York. I never authorized this transaction, and there is no way the individual could have had my ID or business debit card to complete the teller deposit. My actions : On XX/XX/year>, I followed Chases instructions and completed a compromise account switch at my local California branch. However, on XX/XX/year>, I was notified that both my old and new accounts were restricted and closed, and Chase terminated my banking relationship. My concern : Chase allowed a fraudulent teller transaction inside a branch without proper verification of account ownership. Instead of correcting this, Chase penalized me, the victim, by closing my accounts. This has caused severe harm to my business operations. I believe this may involve internal teller negligence or misconduct at Chase. What I want : 1. An immediate investigation into how this fraudulent deposit was accepted. 2. Written confirmation that I will not be held liable. 3. Restoration of my banking access or equivalent remedy so my business can continue operating. I am requesting the CFPB to intervene and hold Chase accountable for mishandling this fraud case.
Frequently Asked Questions
What is Complaint #15626475 about?
Complaint #15626475 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-08-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.