Credit card -- Problem with a purchase shown on your statement -- Complaint #15509570
Complaint Overview
Complaint ID: 15509570
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Maine
ZIP Code: 04401
Date Received: 2025-08-24T12:00:00-05:00
Date Sent to Company: 2025-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against Chase Bank for failing to honor fraud protections on my credit card account. Before making a large purchase I called the number on my Chase card and asked to speak with the fraud department. I explained that I was considering a large transaction and was told directly that if I purchased a service and did not receive what I paid for the charge would be covered and refunded under Chase fraud protections. Based on that assurance I moved forward. I made XXXX payments totaling XXXX to a company called XXXX. The company promised rental rights to XXXX properties for use in an XXXX business. After partial onboarding they stopped all communication and blocked me from contacting them. No service was provided. I disputed all three charges. XXXX payment through XXXX Credit was refunded. XXXX payment of XXXX on another Chase card was refunded. The third payment of XXXX on this Chase account was denied even though it was to the same merchant for the same service that was never provided. I have spent months calling and emailing Chase with no resolution. Instead Chase has charged me hundreds of dollars in interest on a fraudulent charge. Both XXXX and Chase already acknowledged the merchant was fraudulent in the other disputes. There is no valid reason this XXXX charge should remain. I am requesting that Chase refund the XXXX charge and remove all related interest and fees. I trusted the assurances given to me by Chase before making this purchase. Chase has failed to uphold those assurances and has treated identical disputes inconsistently. All documents available were uploaded with the original complaint. Weathway doesnt actually exist. I sent a refund demand letter, it was returned as no such resident. It was a total scam
Frequently Asked Questions
What is Complaint #15509570 about?
Complaint #15509570 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-08-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.