Checking or savings account -- Managing an account -- Complaint #15509351
Complaint Overview
Complaint ID: 15509351
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Jersey
ZIP Code: 07093
Date Received: 2025-08-24T12:00:00-05:00
Date Sent to Company: 2025-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America has repeatedly withdrawn money from my PERSONAL checking account ( ending XXXX ) without my authorization and applied it toward a BUSINESS credit card ( ending XXXX ). These transactions were labeled as offset payments. The offsets include : - XX/XX/XXXX {$320.00} - XX/XX/XXXX {$1300.00} - XX/XX/XXXX {$660.00} - XX/XX/XXXX {$310.00} - XX/XX/XXXX ( pending ) {$630.00} Total : {$3200.00} improperly taken. I never authorized Bank of America to debit my personal deposit account to pay this business card. No written authorization exists, which violates the * * Electronic Funds Transfer Act ( 15 U.S.C. 1693e ) and Regulation E. * * If Bank of America claims these were setoffs, they have failed to produce any signed personal guaranty or agreement that allows them to take funds from my personal checking for a business debt. Without contractual authority and mutuality, this setoff is improper. I requested documentation from Bank of America ( deposit agreement section, business card agreement, and any guaranty ) and they have not provided it.
Frequently Asked Questions
What is Complaint #15509351 about?
Complaint #15509351 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-08-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.