Student loan -- Struggling to repay your loan -- Complaint #15365866
Complaint Overview
Complaint ID: 15365866
Company: Mohela
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Georgia
ZIP Code: 30519
Date Received: 2025-08-18T12:00:00-05:00
Date Sent to Company: 2025-08-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint Summary : I have XXXX XXXX XXXX XXXX XXXX XXXX from XXXX, now serviced by MOHELA and owned by XXXX XXXX XXXX XXXX XXXX XXXX ( disbursed XX/XX/XXXX, {$5900.00}, cosigned by XXXX XXXX XXXX is listed in my account with School : Consolidated, even though I never consolidated my loans. I believe this loan originated while I was attending XXXX XXXX XXXXXXXX. The loan is mislabeled and I never signed a consolidation agreement. XXXX XXXX XXXX were later found to have engaged in fraud, and loans tied to them were included in the XXXX XXXXt state AG settlement and federal borrower defense discharges. My loans are all XXXX XXXX XXXX from the XXXX period, yet I never received notice of cancellation or relief. Please investigate why my XXXX XXXX XXXX were excluded from settlement cancellation, confirm the school origin of the mislabeled loan, and require XXXX/MOHELA to provide my original promissory notes and full payment history. I believe I have been subjected to predatory private student lending at XXXX % interest.
Frequently Asked Questions
What is Complaint #15365866 about?
Complaint #15365866 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-08-18T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.