Student loan -- Struggling to repay your loan -- Complaint #15332865
Complaint Overview
Complaint ID: 15332865
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with your payment plan
State: California
ZIP Code: 94579
Date Received: 2025-08-16T12:00:00-05:00
Date Sent to Company: 2025-08-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am trying to pay my federal student loans through Aidvantage, but every time I submit a payment it is reversed days later without explanation or notification. I only discovered this by logging into my account repeatedly. If I hadnt checked, I would have been charged more late fees and penalties. Recent attempts : XX/XX/year> {$280.00} payment reversed XX/XX/year> {$280.00} payment reversed XX/XX/year> {$400.00} payment reversed Each time, I receive a confirmation email, but then the payment is quietly reversed. Interest keeps accruing, and I am being penalized despite making good faith efforts to pay on time. The only successful payment I have had in the past was after filing a CFPB complaint, which should not be necessary for routine monthly payments.
Frequently Asked Questions
What is Complaint #15332865 about?
Complaint #15332865 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-08-16T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.