Student loan -- Dealing with your lender or servicer -- Complaint #15196864
Complaint Overview
Complaint ID: 15196864
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: California
ZIP Code: 923XX
Date Received: 2025-08-10T12:00:00-05:00
Date Sent to Company: 2025-08-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Aidvantage Refusing to Update Forgiven Loans, Forcing Payments, and Reporting Inaccurately Summary of the Issue : I was approved for federal student loan forgiveness under the U.S. Department of Educations One-Time Debt Relief Program , as confirmed in the attached DOE letter from Secretary XXXX XXXX XXXX Despite this, Aidvantage continues to report my loans as OPEN with a balance to XXXX XXXX XXXX XXXX XXXX XXXX report them as CLOSED ), and is demanding payments with interest starting XX/XX/year>. Details : 1. DOE Forgiveness Approval : I have written confirmation from the U.S. Department of Education that my loans are eligible for forgiveness under the XXXX XXXX XXXX XXXX borrower defense settlement. 2. Cross-Bureau Reporting Conflict : Equifax : Loans show CLOSED. TransUnion : Loans show CLOSED. XXXX : Loans show OPEN with a balance, reported by Aidvantage. 3. Improper Billing : Aidvantage is demanding I resume payments and stating interest will begin accruing in XX/XX/year>, despite DOE confirmation that the loans are eligible for discharge and should not be in repayment. 4. FCRA & FDCPA Violations : Aidvantage is reporting inaccurate and misleading information to XXXX and is attempting to collect on a debt that is federally recognized as forgiven. This violates 15 U.S.C. 1681e ( b ) ( accurate reporting ) and 1692e ( false representation of debt status ). 5. Harm : This is damaging my credit score, affecting lending decisions, and creating stress over improper payment demands.
Frequently Asked Questions
What is Complaint #15196864 about?
Complaint #15196864 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-08-10T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.