Credit card -- Advertising and marketing, including promotional offers -- Complaint #15076870
Complaint Overview
Complaint ID: 15076870
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Ohio
ZIP Code: 43202
Date Received: 2025-08-04T12:00:00-05:00
Date Sent to Company: 2025-08-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called twice to get this resolved. The first time they said they would resolve it. The second time they said that they could not. I had a promotional item. I requested that any money I spent that wasn't the promotional item be paid first. I was very careful to pay off any non-promotional items. Because I paid the non-promotional items BEFORE the billing cycle was over, they put it towards my promotional item - and treated my other items as interest charging. When I called the first time, they said that they would take off the interest charges. When I called the second time. They said that they could not take off the interest charges because I already paid off the promotional item, WHICH I NEVER AGREED TO DO!
Frequently Asked Questions
What is Complaint #15076870 about?
Complaint #15076870 was filed against Synchrony Financial regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2025-08-04T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.